FAQ
General
1. What is Insole?
Insole is an online retailer specializing in insoles, arch supports, and footwear products for foot care and comfort.
2. Where is Insole based?
Insole is based in South Africa.
Products
1. What types of products do you offer?
We offer a wide range of insoles, arch supports, and footwear products from leading brands.
2. Are your products authentic?
Yes, we only sell authentic products from authorized manufacturers.
3. Can I purchase custom-made insoles?
Currently, we do not offer custom-made insoles. However, we have a wide range of standard sizes and products to suit various foot care needs.
Ordering and Payment
1. How do I place an order?
Simply browse our products, add items to your cart, and follow the checkout process.
2. What payment methods do you accept?
We accept major credit cards, EFT, and other payment methods ().
3. Is my personal and payment information secure?
Yes, our website uses SSL encryption to ensure your information is secure.
Shipping and Delivery
1. What are your shipping options?
We offer standard and express shipping options .
2. How long does delivery take?
Delivery times vary depending on your location usually 2-5 days ).
3. Can I track my order?
Yes, you will receive tracking information via email once your order ships.
Returns and Refunds
1. Can I return or exchange a product?
Yes, please see our return and exchange policy ).
2. How do I initiate a return or exchange?
Contact our customer support team via email or phone
Customer Support
1. How do I contact customer support?
Email us at [info.insoleza@gmail.com]
2. What are your customer support hours?
Our support team is available [24/7].
Warranty and Guarantee
1. Do you offer a warranty or guarantee?
Yes, please see our warranty and guarantee policy.
1. What is Insole?
Insole is an online retailer specializing in insoles, arch supports, and footwear products for foot care and comfort.
2. Where is Insole based?
Insole is based in South Africa.
Products
1. What types of products do you offer?
We offer a wide range of insoles, arch supports, and footwear products from leading brands.
2. Are your products authentic?
Yes, we only sell authentic products from authorized manufacturers.
3. Can I purchase custom-made insoles?
Currently, we do not offer custom-made insoles. However, we have a wide range of standard sizes and products to suit various foot care needs.
Ordering and Payment
1. How do I place an order?
Simply browse our products, add items to your cart, and follow the checkout process.
2. What payment methods do you accept?
We accept major credit cards, EFT, and other payment methods ().
3. Is my personal and payment information secure?
Yes, our website uses SSL encryption to ensure your information is secure.
Shipping and Delivery
1. What are your shipping options?
We offer standard and express shipping options .
2. How long does delivery take?
Delivery times vary depending on your location usually 2-5 days ).
3. Can I track my order?
Yes, you will receive tracking information via email once your order ships.
Returns and Refunds
1. Can I return or exchange a product?
Yes, please see our return and exchange policy ).
2. How do I initiate a return or exchange?
Contact our customer support team via email or phone
Customer Support
1. How do I contact customer support?
Email us at [info.insoleza@gmail.com]
2. What are your customer support hours?
Our support team is available [24/7].
Warranty and Guarantee
1. Do you offer a warranty or guarantee?
Yes, please see our warranty and guarantee policy.